WIN-911

The issue is that my operators cannot understand what is being said. The word and letters are not enunciated properly. There is not enough of a break between words and acronyms are enunciated as words, such as 10 A.M. is pronounced as 10am, like I...

The latest version of the software is limited to one user or connection per email address for the Mobile connection type. In previous versions of the software it was possible to create more than one contact for the same user. Is there a functional...

Currently in the 2021 software, we need to create multiple entries in the contacts list for the same user. Since Win911 requires a new authorization code, the same user needs to remember a different code for each phone number. The legacy Win911 al...

The OPC DA implementation used by Win911 attempts to pull in every single record field on a particular DA Server as opposed to going branch by branch. On large systems, it is unusable as it is trying to collects millions of record fields.

I would like to have the ability to notify a SCADA system , through the WIN911 software when the GRANDSTREAM modem is unavailable on the network, or a call attempt through the GRANDSTREAM failed.

In previous version of WIN-911 we had the option to configure alarm notifications to notify only users that received an indication that an alarm has transitioned from active/unacknowledged to active/acknowledged. In the latest version of WIN-911 w...

The Value Field in an alarm on an iFix system only displays the whole number and not the decimals. Thats just silly.

Currently when an alarm is acknowledged via WIN911 only the string "WIN911" is passed back into AVEVA System Platform. The ability to see who in WIN911 acknowledged the alarm from the AVEVA SCADA System would be incredibly helpful so users don't h...

Where using two Win-911 servers in Active/Standby with each having a dedicated SMS modem, it would be good to extend this to allow for automatic switching between modems should one become unresponsive.

I've used a tapi modem for years with no issues. All the people that still have Tapi modems would still be able to use them rather than throw them away.