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SmartSights Feature Requests

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Stop Voice Retries when alarm is acknowledged

If alarm is acknowledged (from different source) after voice notification starts operators get "Alarm cannot be acknowledged at this time" error message, voice notification fails, and retries start and operators continue to get the same voice mess...
2 months ago in WIN-911 2

Add method to reset Status Module Failures

There should be a way to reset Failures in the Status Module WITHOUT restarting the service(s). Often these failures are triggered by outside issues (i.e. power, phone, network, and/or modem issues) are sometimes temporary and/or easily resolved.
14 days ago in WIN-911 0

Addition to filter out A&E message strings

FTV A&E has some features like "Alarm Enabled" tag masks that will cause outdials when modifying tags with alarm classes that outdial configured. The ability to set strings to ignore/not outdial from A&E would reduce end user confusion.
30 days ago in WIN-911 0

Allow Advanced policy loops function blocks to go flat 60 minutes and 1000 loop max

The addition of function blocks and loops would make our outdialer system much more robust, however the 59m, 55s timer max and 99 loop max are insufficient for large systems where there could be 200+ loops before an alarm is cleared (100 loops at ...
30 days ago in WIN-911 0

Change Group without recreating

I setup all my connections and then discovered that the data from my Historian was being reported incorrectly. So i ceated a new Group with an Server connecrion and it worked great. However now i need to re create all my Groups.
16 days ago in XLReporter 0

Allow Bulk Edit of InTouch Tags for Notification Policies

Allow bulk edit of InTouch tags to change notification policies.
about 2 months ago in WIN-911 0

Ability for Win911 to switch modems in case of failure

It would be nice if Win911 was able to failover to a redundant modem in case of failure for a Win911 system without a redundant system.
5 months ago in WIN-911 0

Create categories to organize forms in, similar to the categories used to organize report templates

Currently I have 31 data entry forms used by various users, which is getting to be a long list to scroll through to find the right form to do your operator rounds. Being able to organize them into categories, such as is down with the reports, woul...
about 2 months ago in XLReporter 0

Allow Voice to Acknowledge Multiple Alarms

In some systems an event can generate multiple alarms which can take a long time to listen and acknowledge individually. It would be helpful if there was an option to send "acknowledge all" from phone interface.
over 2 years ago in WIN-911 3 Planned

Expose the Excel download button in the XLRWeb portal when configured to view HTML reports.

We have many reports for which we save the data summary worksheet as an HTML report. We use the XLRweb portal to view these HTML reports. However, there are occasions when we would like to download the Excel report from XLRweb. The web tool has a ...
3 months ago in XLReporter 0