SmartSights Feature Requests

Receiving a notification that connectivity has been restored would be helpful. Your servers could ping ours every minute or so until connectivity has been restored and a notification could be sent. OR, WIN-911 on our server could try pinging (comm...

We've been having issues where the voice gateway will prevent the operators from calling-in, but the call-outs seem to work fine. We're working to resolve that, but I believe a contingency for testing the system remotely would be beneficial. My op...

Add export/import to CSV option for manual InTouch tags

I would like to have win-911 application developed that will automatically sync configurations between a HOT Backup Pair. so that if you make a change on the primary server it automatically updates the configuration on the backup server.

Please add Alarm Description field to Historical logs. It's great that you added this function to the Monitor, but to make the alarms more transparent, please add this function to the Historian Logs as well.

If the alarms are orphaned and are no longer present in the parent SCADA system, we keep seeing those alarms in the Win911 mobile app. The users should have the ability to delete these alarms from the app.

Win911 v7 logged who called in and acknowledged an alarm. This functionality would help to determine who may have taken action on a particular alarm. It also recorded additional information as well if they requested a report. This seems like somet...

We would need to ignore (iFIX) RANGE alarm statuses in the same way as COMM alarms can be ignored (to prevent a flood of messages). Actually, it would be even better that the user could define the (alarm status) names that need to be ignored.

In some systems an event can generate multiple alarms which can take a long time to listen and acknowledge individually. It would be helpful if there was an option to send "acknowledge all" from phone interface.

I would like to see a daily report of WIN-911 activity. E.g. # of alarms yesterday / last week / last month. Who received the most notifications. Avg time to ack.