If alarm is acknowledged (from different source) after voice notification starts operators get "Alarm cannot be acknowledged at this time" error message, voice notification fails, and retries start and operators continue to get the same voice mess...
See support case #00077325. It would be beneficial if the installation unzips those files, rather than needing one-time file access post-installation in order for the software to work correctly. As soon as I gave myself Full Control of those files...
There should be a way to reset Failures in the Status Module WITHOUT restarting the service(s). Often these failures are triggered by outside issues (i.e. power, phone, network, and/or modem issues) are sometimes temporary and/or easily resolved.
FTV A&E has some features like "Alarm Enabled" tag masks that will cause outdials when modifying tags with alarm classes that outdial configured. The ability to set strings to ignore/not outdial from A&E would reduce end user confusion.
Allow Advanced policy loops function blocks to go flat 60 minutes and 1000 loop max
The addition of function blocks and loops would make our outdialer system much more robust, however the 59m, 55s timer max and 99 loop max are insufficient for large systems where there could be 200+ loops before an alarm is cleared (100 loops at ...
In some systems an event can generate multiple alarms which can take a long time to listen and acknowledge individually. It would be helpful if there was an option to send "acknowledge all" from phone interface.
Voice Contact Authorization Code "we ne the ability to use the same code with multiple contacts"
It is really important to our Organization to be able to use the same Authorization Code when we are answering Win-911 alarm calls. Multiple people answer the same phone lines and it will create a lot of confusion if they need to remember what cod...
0