SmartSights Feature Requests

Currently in the 2021 software, we need to create multiple entries in the contacts list for the same user. Since Win911 requires a new authorization code, the same user needs to remember a different code for each phone number. The legacy Win911 al...

Would like to be able to print out, or export to csv, the list of items and their alarms, tactics, strategies, contact list, etc.

During an alarm flood event, Win911 Voice only allows to acknowledge one alarm at a time, meaning you enter a acknowledgement code every time you listen to an alarm. In the old Win911 V7 - operators were able to listen to all alarms and acknowledg...

We would like the ability to control the format of the mobile pop-up notification. The current format is confusing for most of our users and does not provide easily actionable information without a significant amount of context.

We are looking to create our own reports outside of Win-911. We would like to have documentation on all MS SQL table relationships as well as a data dictionary if possible. Any information would help. In addition, since there is currently no metho...

I've used a tapi modem for years with no issues. All the people that still have Tapi modems would still be able to use them rather than throw them away.

The Value Field in an alarm on an iFix system only displays the whole number and not the decimals. Thats just silly.

The OPC DA implementation used by Win911 attempts to pull in every single record field on a particular DA Server as opposed to going branch by branch. On large systems, it is unusable as it is trying to collects millions of record fields.

I need to know that WIN-911 is not working. If I need an alarm annunciated, I need to be sure that WIN-911 is alive. Monitoring a heartbeat would let me know that it is still functioning and can be relied upon, especially after hours.