SmartSights Feature Requests
In V7 we had the ability to bypass alarms separate from the SCADA system so that the end user could easily bypass nuisance alarms, or alarms that cannot be fixed right away. In the newer versions (for iFix anyway) shelving is now the preferred way with no other way to bypass. The issue is shelving isn't available below iFix 6.0, so the only way you can "bypass" is to go into WIN-911 workspace and change the notification policy to "Do Not Contact".
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Great news! We have released this feature today with WIN-911 2023 for iFIX, InTouch and OPC DA. If you're on a valid support agreement, you can upgrade. If you're not on support, please get in touch with our Sales team. Ph. 800.331.8740 Email. sales@smartsights.com
You can request a download of WIN-911 2023 here, https://smartsights.com/sign-30-day-free-trial
Regards,
WIN-911 Team
We will be releasing this feature with WIN-911 2023 by the end of Q2 with support for InTouch, iFIX, and OPC DA.
-WIN-911 Team
This is the biggest pain point for my company upgrading to the new system. The operators want to be able to disable an alarm that calls out at 3 am without the need to call a technician to do it for them. Operators shouldnt have to know how to use the entire workspace in order to disable a specific alarm
In my opinion, you should be able to change the policy right in operator workspace, it cannot be that difficult to link those two. you can already see what the policy is. so its linked to that in the code. the ability to modify it cannot be that complicated. even if you had a toggle switch next to the alarm. Making operators dig too much into the software has the potential to cause so many problems