SmartSights Feature Requests

Ability to Delete Orphaned alarms for Win911 Mobile App

If the alarms are orphaned and are no longer present in the parent SCADA system, we keep seeing those alarms in the Win911 mobile app. The users should have the ability to delete these alarms from the app.

  • Guest
  • Jun 29 2021
  • Already exists
  • Attach files
  • Guest commented
    12 Apr 04:14pm

    the tag says it already exists but that's not true, I have to restart the server app to get rid of them if they get orphaned during their life cycle. As of Mar 2023, the support team knows about this and said nothing could be done about it.

  • Guest commented
    10 Mar 08:07pm

    I have this problem as well. Recently upgraded to Win-911 mobile (last December) and following a PLC communication failure we have about 30 alarms that show in the mobile app that date back to mid February. I can see them in the win-911 log viewer as well but there is no way to select them and delete them.

  • Guest commented
    28 Jul, 2022 12:29pm

    This is still happening, my mobile app is showing an alarm that was cleared out on Sunday morning. I don't see an option to delete it anywhere.

  • Admin
    Steven Rivas commented
    15 Mar, 2022 03:24pm

    We have taken steps to eliminate orphaned alarms in WIN-911 Mobile. If you're still experiencing this issue today, please let our support team know.


    Steven Rivas