I have had issues with Win911 getting stuck because an alarm was active when an operator used the "suppress" feature in FactoryTalk Alarm & Events. The alarm strategy didn't recognize that the alarm was no longer active and wouldn't stop notifying operators.
It would be great if Win911 supported features like alarm suppression and shelving. And recognized these actions from FactoryTalk View.
Hello!
Thank you for submitting feedback. We're looking into adding support for suppresion/shelving support for FTAE and iFIX in our next release, currently scheduled for July.
Regards,
Steven Rivas