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SmartSights Feature Requests
Status Shipped
Categories WIN-911
Created by Guest
Created on Jun 17, 2020

Configure Callout List members separate from Tactics

Separate the callout lists as a list from the tactic. Have the tactic configuration contain a list of Callout Lists (instead of a list of contacts), The callout lists would execute in the same order as they do currently. The first person of the first callout list is the first person notified.

For example, a group of alarms need to go to Engineering, and a different group of alarms need to go to Maintenance and if not answered then go to Engineering. The current design requires placing a person in both (multiple) tactic-callout lists. This suggestion would create an Engineering Callout List and a Maintenance Callout List. The Engineering Tactic calls the Engineering Callout List, and the Maintenance Tactic calls the Maintenance Callout List then call the Engineering Callout List. Now the addition/removal of a person occurs in a single callout list instead of having to check multiple tactics to determine which one the person is in or should be in.

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  • Admin
    Steven Rivas
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    Jun 17, 2020

    Hello!

    We are currently working on the next generation of our UI and we will be adding ORing functionality to our filters. We are expecting to have our initial release by the end of Q1 next year. Thank you for your feedback!

    -Steven Rivas