Ideas

When an operator acknowledges an alarm via text their is no easy way to only notify that one person that their response was accepted without notifying the entire call out list. An imediete response of the new status would be greatlly benneficial i...

I have multiple sites and multiple customers registered in my WIN911 Mobile app, it would be useful if the notification to renew support included some information about which account specifically needs to be renewed. I also think their may be an i...

I want the operators to be able to hear the alarm description and acknowledge the alarms, nothing else.

We have duplicate WIN-911 Alarms showing in the Mobile App summary due to have redundant WIN-911 App Servers (see screenshot). This is a significant user adoption issue because it causes confusion by having duplicate alarms. This specific example ...

Interesting issue occurs when both primary and backup WIN-911 servers are configured in the Control Center with History/Time both enabled. Tried going over this issue with support, but there was nothing they could do. The Timeline (when Auto Updat...

Use the value or alarm status of a specific tag in the source system to route other alarms. E.g. a decision block in the Advanced Notification Policies that can read the value or alarm state of a specific iFIX tag.

It would make viewing the reports easier by not having 12 decimal places to the right and would more closely indicate the actual condition of a status point. Currently it only displays True/False. Depending on the programming of the controllers in...

Receiving a notification that connectivity has been restored would be helpful. Your servers could ping ours every minute or so until connectivity has been restored and a notification could be sent. OR, WIN-911 on our server could try pinging (comm...

We've been having issues where the voice gateway will prevent the operators from calling-in, but the call-outs seem to work fine. We're working to resolve that, but I believe a contingency for testing the system remotely would be beneficial. My op...

I suggest using a ping tool to test the internet to assure that SIP voice calls can be executed. If they cannot, then send a tag to SCADA and/or use the modem to send SMS messages.