WIN-911

• GUI & Navigation: The current interface feels dated and occasionally cluttered. In a "call out" scenario, every second counts. We would like to see a cleaner, more streamlined GUI that prioritizes active alarms and simplifies the acknowledge...

When your latest application fails over to the redundant server the redundant server is made active but the primary server is not placed into standby mode. This creates a situation in which both systems dial out for every alarm. When the redundant...

The "alarm history" feature in the mobile app appears to pull from the "timeline" database of win911 control center. This limits it to 200 events. If you have a large system, that timeline will be lucky to show more than 24hours of events. Meaning...

We would like for WIN-911 to have the ability to send SMS notifications via the Internet without purchasing an SMS modem.

Control Center installed on a remote system (for the purposes of the Announcer function) should reconnect automatically if it's connection to the Win911 system(s) is lost. For example, if the system hosting the Win911 system is rebooted or service...

Add tag description to Timeline and Historical logs. Our tag names are not detailed enough to tell what the alarm is. We need the description for this purpose.

It would be helpful to be able to create an apply formats per notification policy or even by alert type. We want to make the alert formats very descriptive, but it is difficult to find a one size fits all approach when we have varied alert types. ...

There should be a way to reset Failures in the Status Module WITHOUT restarting the service(s). Often these failures are triggered by outside issues (i.e. power, phone, network, and/or modem issues) are sometimes temporary and/or easily resolved.

In Operator Workspace for WIN-911, the values aren't defaulted to anything. If operators have to manually update the call recipient, they have to manually connect to the WIN-911 server, manually select the on-call operator, and then manually enter...

When viewing the Historical Logs, Timeline, etc. We would like to be able to see the Tag Description or Comment instead of the Tag Name.