WIN-911

It would be helpful to be able to create an apply formats per notification policy or even by alert type. We want to make the alert formats very descriptive, but it is difficult to find a one size fits all approach when we have varied alert types. ...

There should be a way to reset Failures in the Status Module WITHOUT restarting the service(s). Often these failures are triggered by outside issues (i.e. power, phone, network, and/or modem issues) are sometimes temporary and/or easily resolved.

Voice starts the message before the contact answers and the message is missed if it isn’t answered right away. Win911 V7 used to wait for a response upon the being answered to start the message. The operators greatly would like this feature to be ...

In the previous version I used of the mobile app, the alarm history screen by default would only display alarms that were escalated to that device, but the Smartsights app now pulls all alarms into the alarm history screen, even if I have them on ...

In the Notification Policies area, a specific section that stores Callout Lists used by Advanced Notification polices so they’re easier to maintain.

For Advanced Notification policies, Delay blocks are currently capped at 59 minutes. Make option to have up to 24 hours. Stacking delay blocks looks sloppy and causing system performance issues

For Advanced Notification policies, create an option block to execute an action at a certain time of the day (e.g. at 0:00 automatically acknowledge an alarm). This option block would operate similarly to the Delay block, not the Timespan fork. Se...

This is achievable through SQL, but a more ideal method is requested. Example: EmployeeA Email Work Hours ( EmployeeA@neorsd.org ) would receive notifications M-F 7:00 – 17:00. EmployeeA All Hours ( EmployeeA@neorsd.org ) would receive notific...

For some alarms, having a 5 minute interval is a long time. Being able to set it less, say 1 Minute, would be nice.

I would like to send alarm notifications to myself in Teams and acknowledge them back to my SCADA system.