All ideas

this would help in trobleshooting to isolate where the issue lies , be it the client or the server or DCOM etc

e.g. quality role only sees quality related tickets

I need to know that WIN-911 is not working. If I need an alarm annunciated, I need to be sure that WIN-911 is alive. Monitoring a heartbeat would let me know that it is still functioning and can be relied upon, especially after hours.

Export data to excel file the functionality currently available in on demand reports if that can be provided in web portal it will be quite useful for sharing data. Attached images for reference

Add tag description to Timeline and Historical logs. Our tag names are not detailed enough to tell what the alarm is. We need the description for this purpose.

The Timeline in Win-911 Control Center shows Notification Policy Instance Id but this is not easily linked back to the Notification Policy, which would be really useful when troubleshooting the system.

The OPC DA implementation used by Win911 attempts to pull in every single record field on a particular DA Server as opposed to going branch by branch. On large systems, it is unusable as it is trying to collects millions of record fields.

Add the ability in the configuration of the status module to select which modules should be included when evaluating failure status. Much like how you can currently select to include Reporting Module or not, have a similar selection for every inst...

In Operator Workspace for WIN-911, the values aren't defaulted to anything. If operators have to manually update the call recipient, they have to manually connect to the WIN-911 server, manually select the on-call operator, and then manually enter...

Rules/requirements for user passwords to comply with 21 CFR Part 11. For example, rules such as minimum of 6 characters, at least 1 uppercase, at least 1 lowercase, at least 1 numerical, at least 1 special character.