WIN-911

Receiving a notification that connectivity has been restored would be helpful. Your servers could ping ours every minute or so until connectivity has been restored and a notification could be sent. OR, WIN-911 on our server could try pinging (comm...

We've been having issues where the voice gateway will prevent the operators from calling-in, but the call-outs seem to work fine. We're working to resolve that, but I believe a contingency for testing the system remotely would be beneficial. My op...

We have projects that end user would like to have a dashboard in several different screens including statistics about how many alarms happen in one day/one month and which alarms happen how many times in one day. And if possible to have a inhibit ...

The operator acknowledging the alarms have to wait for the full alarm to acknowledge the alarm this takes up valuable time when it is a recurring alarm.

When an operator acknowledges an alarm via text their is no easy way to only notify that one person that their response was accepted without notifying the entire call out list. An imediete response of the new status would be greatlly benneficial i...

It would make sense if there was a button in the schedule module that allowed you to view multiple, or all, defined schedules in a holistic view. Additionally it would help if you could also see the utilizers (contacts) on the Outlook-style calend...

Add export/import to CSV option for manual InTouch tags

We have duplicate WIN-911 Alarms showing in the Mobile App summary due to have redundant WIN-911 App Servers (see screenshot). This is a significant user adoption issue because it causes confusion by having duplicate alarms. This specific example ...

Win911 v7 logged who called in and acknowledged an alarm. This functionality in Win-911 2024 would help to determine who may have taken action on a particular alarm. It also recorded additional information as well if they requested a report. This ...