WIN-911

I need to know that WIN-911 is not working. If I need an alarm annunciated, I need to be sure that WIN-911 is alive. Monitoring a heartbeat would let me know that it is still functioning and can be relied upon, especially after hours.

Interesting issue occurs when both primary and backup WIN-911 servers are configured in the Control Center with History/Time both enabled. Tried going over this issue with support, but there was nothing they could do. The Timeline (when Auto Updat...

Use the value or alarm status of a specific tag in the source system to route other alarms. E.g. a decision block in the Advanced Notification Policies that can read the value or alarm state of a specific iFIX tag.

The OPC DA implementation used by Win911 attempts to pull in every single record field on a particular DA Server as opposed to going branch by branch. On large systems, it is unusable as it is trying to collects millions of record fields.

Receiving a notification that connectivity has been restored would be helpful. Your servers could ping ours every minute or so until connectivity has been restored and a notification could be sent. OR, WIN-911 on our server could try pinging (comm...

We've been having issues where the voice gateway will prevent the operators from calling-in, but the call-outs seem to work fine. We're working to resolve that, but I believe a contingency for testing the system remotely would be beneficial. My op...

Where using two Win-911 servers in Active/Standby with each having a dedicated SMS modem, it would be good to extend this to allow for automatic switching between modems should one become unresponsive.

I've used a tapi modem for years with no issues. All the people that still have Tapi modems would still be able to use them rather than throw them away.

The issue is that my operators cannot understand what is being said. The word and letters are not enunciated properly. There is not enough of a break between words and acronyms are enunciated as words, such as 10 A.M. is pronounced as 10am, like I...

Please consider adding support for sending alert messages directly to popular enterprise chat applications such as Slack and Google Chat. This could be as simple as one-way notification style messages that typically target a webhook url and pass a...