All ideas

One customer asks for the possibility to manage such a public holidays calendar to be able to perform some action (like report generation) only in working days or public holidays. It should be also possible to manual add public holidays, according...

As the supervisor of a facility using WIN911 I can receive alarms from 6 different phone lines. The new WIN911 software only provides the option for unique acknowledgement codes for each phone line dial out. The user should have the option to choo...

We are moving v7.17 to latest 4.20.13 and found that under Alarming > iFix > Blocks , no more alarm descrition. Alarm Descriptio and Priority was very helpful to compare for cross ref purpse in older version but not exist in new version. Thi...

Interesting issue occurs when both primary and backup WIN-911 servers are configured in the Control Center with History/Time both enabled. Tried going over this issue with support, but there was nothing they could do. The Timeline (when Auto Updat...

Use the value or alarm status of a specific tag in the source system to route other alarms. E.g. a decision block in the Advanced Notification Policies that can read the value or alarm state of a specific iFIX tag.

Receiving a notification that connectivity has been restored would be helpful. Your servers could ping ours every minute or so until connectivity has been restored and a notification could be sent. OR, WIN-911 on our server could try pinging (comm...

We've been having issues where the voice gateway will prevent the operators from calling-in, but the call-outs seem to work fine. We're working to resolve that, but I believe a contingency for testing the system remotely would be beneficial. My op...

Add export/import to CSV option for manual InTouch tags

The view state of the Log Viewer is not maintained. Columns are re-arranged to suit the end user, but when re-opening Log Viewer the columns revert to default. Please advise how to maintain custom column arrangement.

Win911 v7 logged who called in and acknowledged an alarm. This functionality in Win-911 2024 would help to determine who may have taken action on a particular alarm. It also recorded additional information as well if they requested a report. This ...